Return Exchange Policy

We want you to be completely satisfied with your purchase from Serene Sloth. If for any reason you are not entirely happy with your order, we offer a straightforward and customer-friendly return policy. Please review the details below:

Eligibility for Returns

• We accept returns for most products, including jewelry, beads, and gemstones, except for items marked as final sale or non-returnable.
• To be eligible for a return, the item must be unused, in its original condition, and returned within [return period] days from the date of delivery.
• Personalized, customized, or engraved items may not be eligible for return unless they are defective or damaged upon arrival.

Return Process

• To initiate a return, please contact our customer support team at CustomerCare@theSereneSloth.com. Provide your order details and the reason for the return. Our team will guide you through the process.
• We recommend using a trackable shipping method to return the item, as we cannot be held responsible for items lost in transit.
• The returned item must be securely packaged to prevent damage during transportation.

Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the item is deemed eligible for a refund, we will process the refund to your original payment method within 1-2 days.
• Please note that the original shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the return process as outlined above. Once the returned item is received and inspected, we will issue a refund. You can then place a new order for the desired item.

Damaged or Defective Items

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, attach relevant photos. We will assist you in resolving the issue promptly.

Non-Returnable Items

• For hygiene reasons, we cannot accept returns on earrings or any other items that have been worn or used unless they are defective.
• Items marked as final sale or non-returnable are not eligible for return unless they arrive damaged or defective.

If you have any further questions or need clarification regarding our return policy, please reach out to our customer support team at CustomerCare@theSereneSloth.com. We are here to provide assistance and ensure your satisfaction.